Shipping policy

Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take an additional day or two—we'll notify you if there's a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the shipping method selected. Estimated delivery times vary depending on your destination and are provided as a guideline only—they are not guaranteed.

• Domestic orders typically arrive within 5–7 business days after dispatch
• International orders typically arrive within 10–20 business days after dispatch, depending on customs processing

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

4. Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.

5. Shipping Delays

While we do our best to meet estimated delivery times, we are not liable for delays caused by circumstances beyond our control, including but not limited to weather events, customs delays, carrier issues, or high-demand periods.

6. Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible—we'll do our best to update it before it ships.

7. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue isn't resolved, contact our support team within 7 days of the delivery date so we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We'll arrange a replacement or refund as outlined in our Refund Policy.

9. Split Shipments

If your order includes multiple items, they may be shipped separately and could arrive at different times. You will not be charged extra for split shipments.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact our support team with your order number for assistance.