Contact information
Contact Information
We'd love to hear from you! If you have any questions about our products, your order, or need help with a return, our support team is here to assist.
Customer Support
Email: thickbatanahelp@gmail.com
We aim to respond to all inquiries within 24–48 hours (Monday–Friday). For faster assistance, please include your order number and a brief description of your question or issue.
What We Can Help With
- Order status & tracking
- Product questions & usage guidance
- Returns, refunds & exchanges
- Shipping & delivery issues
- General feedback & suggestions
Business Hours
Our support team is available Monday to Friday, excluding public holidays. Messages received outside these hours will be answered on the next business day.
We appreciate your patience and look forward to helping you!