Refund policy
Refund Policy
Right of Withdrawal (EU Cooling-Off Period)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
To exercise this right, you must inform us of your decision to withdraw within 14 days of receiving your order. You can do this by contacting our support team via email with your order number and a clear statement of your intent to withdraw.
Following a valid withdrawal notice, you must return the product to us within 14 days. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 14 days.
Return Conditions
To be eligible for a return under this policy:
- The product must be unopened, unused, and in its original packaging with all seals intact
- Opened, used, or damaged products cannot be accepted for return due to health and hygiene reasons
- Proof of purchase (order number or receipt) is required for all returns
We reserve the right to refuse a return or reduce the refund amount if the product shows signs of use, damage, or if the original packaging and seals have been tampered with.
Non-EU Customers
For customers outside the European Union, we offer a 30-day return policy under the same conditions: products must be unopened and in original packaging to qualify for a refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–14 business days, depending on your bank or payment provider
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective, or incorrect
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will offer a free replacement or full refund, including return shipping costs, at no charge to you.
How to Start a Return
To initiate a return or withdrawal, please contact our support team with:
- Your order number
- The reason for return
- Photos (if the item is damaged, defective, or incorrect)
Our team will guide you through the next steps, including return shipping instructions.
Exceptions
Due to hygiene and safety standards, we cannot accept returns on products that have been opened, used, or where the seal has been broken, except in cases of confirmed defects or errors on our part.
If you have any questions about our refund policy, please don't want to reach out to our support team—we're happy to help.